Privacy Policy

1. Who We Are

SendaRig Dispatch Group LLC ("SendaRig," "we," "us," or "our") is a dispatch support service based in Jersey City, New Jersey, serving independent motor carriers and owner-operators. This Privacy Policy applies to information we collect through our website, phone communications, SMS messaging, email, and in connection with our dispatch support services.

2. Information We Collect

We may collect the following categories of information:

Category	Examples
Contact information	Name, phone number, email address, business address
Business/carrier information	Company name, MC/DOT number, insurance and authority documentation
Load and dispatch information	Load details, rates, pickup/delivery locations, scheduling
Communications	Records of calls, SMS messages, and emails exchanged with us
Website usage	Pages visited, general browser/device information, submitted contact forms

3. How We Use Your Information

We use the information we collect to:

• Provide dispatch support services, including load sourcing, rate communication, and scheduling
• Communicate with carriers and drivers about active loads and dispatch operations
• Verify carrier operating authority and maintain accurate business records
• Respond to inquiries submitted through our website or by phone/email
• Improve our services and website
• Comply with applicable legal and regulatory obligations

4. SMS and Phone Communications

If you provide your phone number to SendaRig, we may contact you by phone or SMS regarding dispatch-related matters, as described in our Terms of Service. We do not sell or share mobile phone numbers or SMS opt-in data with third parties for marketing purposes. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With brokers and shippers, as necessary to communicate load details and rate information on a carrier's behalf
• With service providers who support our operations, such as our phone/communications platform (Nextiva) and email provider (Zoho), under confidentiality obligations
• For legal reasons, if required by law, regulation, legal process, or governmental request
• In a business transfer, such as a merger, acquisition, or sale of assets

6. Data Retention and Security

We retain information for as long as necessary to provide our services and to comply with legal, tax, and regulatory recordkeeping requirements. We use reasonable administrative and technical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You have the following choices regarding your information:

• SMS opt-out: Reply STOP to any text message to stop receiving SMS communications, or contact us directly.
• Access and correction: You may contact us to request access to, or correction of, your information.
• Communication preferences: You may ask us to limit certain communications by contacting us directly.

8. Children's Privacy

Our services are intended for business use by adult carriers, drivers, and business contacts. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time, including as our services expand (for example, if SendaRig obtains FMCSA broker authority in the future). The "Last updated" date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone: 1-888-203-7339
• Mail: SendaRig Dispatch Group LLC, 64M Lexington Ave, Jersey City, NJ 07304